Shipping & Delivery
→ USA DELIVERIES
From August 29, 2025—duties & taxes will be charged at checkout, ensuring no delays in delivery.
→ PROCESSING TIMES
UP THERE offer a variety of shipping options for Domestic (Australia) and International deliveries. Orders are generally processed within 1 business day and are shipped as below:
- Orders placed before 9AM (AEST) on a business day are processed same day
- Orders placed after 9AM (AEST) on a business day are processed following day
- Orders placed after 9AM (AEST) on a Friday are processed the following Monday
NOTE: Public holidays and sales periods may delay dispatch or shipping.
→ SERVICES
We offer the following shipping services dependent on your location:
Domestic Shipping (Australia):
- AusPost Express eParcel
- AusPost On Demand (Same-day Delivery) — Weekdays (Tonight) & Saturday
International Shipping:
- AusPost Express Courier International
- DHL Express (excluding USA)
NOTE: Due to local tax and import laws, delays may occur outside of estimated delivery times. We recommend monitoring for updates from your local authorities.
→ TRACKING
All services come with tracking. Tracking information will be sent to your via email and/or text message depending on the courier requested. You can also access this through your online profile.
You can track via the links sent to you, or alternatively on the following pages:
All packages are shipped with signature required upon delivery. If you authorise the package to be delivered without signature, you release UP THERE from any liability for lost or damaged items.
If you have a question regarding your order please contact orders@uptherestore.com
→ ORDERING ONLINE
- Step One - Once the items you would like to purchase are in your shopping cart, please proceed to checkout.
- Step Two - Choose which shipping service you would like to use.
- Step Three - Your freight will be calculated automatically based on the size, weight & dimensions of the items in your shopping cart.
→ CLICK & COLLECT (IN-STORE PICK UP)
Shop online and pick up in-store at no extra cost.
Click & Collect is available when every item in your order is in stock at the store. If any item isn't available there, Pickup in store won't appear at checkout. In that case, place a separate order for the items available in store and have the rest shipped.
Select Pickup in store at checkout. Once your order is ready, you'll receive a notification to let you know it's good to collect — just bring a valid ID and your order confirmation when you come in.
Orders are held for 7 days from the date your ready-for-pickup notification is sent. If your order isn't collected within this time, it will be cancelled and refunded as store credit.
→ SAME-DAY DELIVERY (AUSPOST ON DEMAND)
Order by 1pm on weekdays or 9am on Saturdays and get it delivered today across Metro Melbourne (some suburbs are limited by postcodes).
Select Same-Day Delivery at checkout — it'll only appear if your address is within the eligible delivery area and your order is placed before the cutoff. Once your order is dispatched, you'll receive tracking so you can follow it to your door.
Weekdays: order by 1pm, delivered between 6pm and 9pm — $20
Saturdays: order by 9am, delivered between 1pm and 6pm — $25
Not available on Sundays or public holidays. Orders placed after the cutoff will be delivered on the next available delivery day.
→ SHIPPING ISSUES
If you are having tracking issues. We would recommend contacting the postal provider directly for the fastest resolution.
- Australia Post - Contact number: 13 76 78 (Australia wide)
- DHL Express - Contact number: 13 14 06
→ INTERNATIONAL SHIPPING ISSUES
Australia Post EMS International orders are processed through Australia Post and then passed onto your local postage provider in the destination country.
If you are a customer outside of Australia and experience issues, lost parcels or require an address change please contact your postal provider directly for the fastest response.
If you have any questions or concerns, please email online@uptherestore.com
→ CANCELLATIONS
We cannot cancel your order once it has been placed. Please refer to our RETURNS & EXCHANGES policy for more details.
→ DUTIES & TAXES (NON-US CUSTOMERS)
You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from UP THERE, the recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. These are payable by you as the importer. Any additional charges for customs clearance must be paid by the customer.
Customs policies vary by country; contact your local customs office for further information. When customs clearance procedures are required, it may cause delays beyond advertised delivery estimates.
→ REFUSED SHIPMENTS
If your shipment is refused or not collected from a postal outlet, your order will be returned to sender. We will be in contact once we receive your return to attempt delivery again. Upon request, you may be refunded the value of your order excluding original shipping, return shipping fees and a 20% restocking fee.
Please refer to our RETURNS & EXCHANGES policy for more details.
→ GST
Deliveries outside Australia will receive a 10% GST discount. This is applied at checkout once your delivery details are complete. To work out the price with the GST discount applied, divide the displayed price by 1.1. Simply reducing the price by 10% does not apply as the discount is only applicable to the GST inclusive amount.
For general information regarding the delivery options we provide, please follow the link to Australia Post or visit DHL Express online.