Returns and Exchanges
Returns & Exchanges:
In the event that you are unhappy with your purchase, we accept exchanges (no refunds) on items that are still in their original condition (new, tagged, unwashed, unworn) within 5 business days of receiving your order.
Online orders can only be exchanged or returned via the online department. Exchanges or refunds cannot be made at our store.
Those returned items that are considered worn, untagged, washed or damaged by our returns department will be sent back to you at your expense.
No refunds or exchanges are permitted on sale items under any circumstances. Unless faulty or damaged.
Shipping costs for ‘change of mind’ or exchanges will not be refunded.
Return shipping costs on exchanged goods are at the purchaser’s expense.
If you wish to send back whole or part of the order, please contact us at email@example.com before doing so. Please be sure to include a copy of our returns form found here.
Details for exchange requests should be directed to firstname.lastname@example.org within 5 business days of receiving your order. For an approved return you will receive a return authorisation number along with the return address.
Please note all requests for return of goods are considered on a case-by-case basis and we reserve the right to refuse a return.
Please note that sizing of products displayed on our website may have a variance of 1-2 cm.
Launches & limited product:
No refunds or exchanges are permitted on launch items and limited release products.
Damaged or faulty goods:
If a product/s is damaged or defective in any way, please contact us at email@example.com as soon you discover the fault.
We will repair the fault if possible. In the event that we are unable to repair it, we will replace the product. If a replacement is not available you will be eligible for a store credit or refund.
Please send a photograph of the fault, this will prevent any possible delays in the returns process. Upon receiving the defective product, we will then consider each claim on a claim by case basis and in liaison with the manufacturer.
Please note Up There Store take no responsibility for items that are damaged, lost or stolen during transit.